Alert: Delays in Credit and Debit Card Payment Processing

Update: Delayed Debit Card Transactions

• Unposted VISA Debit Card Transactions for 1/19 - 1/23 will post by 8 am on Wednesday, 2/5. 
• PIN reversal transactions that posted in error will also be corrected by 8 am on Wednesday, 2/5. 
• If you have remaining transaction issues after Wednesday, please contact the credit union immediately. Send us an email or call 315-471-1116 option 3.

Update: Credit Card Payments 

All credit card payments that were affected were corrected as of 1/31/2025. 

What Happened: FIS Global Power Outage

On January 15, 2025 our debit card processor, FIS Global, experienced a power outage that affected their data center. Part of their immediate recovery plan failed, so they have been recreating and reviewing files from their backup processes, which has taken them time to complete. Read the press release from FIS Global.

Service Alert

1/24/25: Cooperative Federal is currently experiencing delays in posting debit card transactions and credit card payments, due to a power failure at FIS Global, our payments processor.

Please note that some debit card purchases or credit card payments you have made since January 16 may not post until after January 27th. We take this issue very seriously and are working with our vendors to resolve this as soon as possible. We will refund any fees incurred as a result of the delayed posting.

If you have questions, please send us an email or call 315-471-1116, Opt 3.